Frequently Asked Questions
Everything you need to know about your 8BitDo experience.
How do I update the firmware on my controller?
To update your firmware, visit the 8BitDo Support page, download the Firmware Updater tool for your PC or Mac, and follow the on-screen instructions while connecting your device via USB.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times typically range from 7 to 15 business days depending on your location and the selected shipping method at checkout.
Are 8BitDo controllers compatible with the Nintendo Switch?
Yes, most of our wireless controllers are fully compatible with Nintendo Switch, Windows, macOS, Android, and Raspberry Pi.
What is your return and refund policy?
We offer a 30-day return policy for items in their original packaging. If your product is defective, please contact our support team for a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets to ensure a secure checkout experience.
How long does the battery last on a single charge?
Battery life varies by model, but most 8BitDo controllers provide between 18 to 22 hours of continuous gameplay on a full 2-hour charge.